Privacy Policy

Introduction

DitWell respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you use our website and services.

Information We Collect

Personal Information

We may collect the following personal information when you contact us or use our services:

• Name and contact details (email address, phone number)
• Information you provide in contact forms or email correspondence
• Information discussed during consultations (if you choose to book a session)

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• Browser type and version
• Operating system
• IP address
• Pages visited and time spent on pages
• Referring website addresses

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide requested information
• To schedule and conduct educational consultations
• To improve our website and services
• To send relevant information about our services (only if you have opted in)
• To comply with legal obligations

Legal Basis for Processing

Under the UK GDPR, we process your personal data based on:

• Your consent when you contact us or book a consultation
• Our legitimate interests in operating and improving our services
• Compliance with legal obligations

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who assist us in operating our website (subject to confidentiality agreements)
• When required by law or to protect our legal rights
• With your explicit consent

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. For detailed information about our use of cookies, please refer to our Cookie Policy.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

Your Rights

Under UK data protection law, you have the following rights:

• Right to Access: Request a copy of the personal information we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal information
• Right to Restrict Processing: Request that we limit how we use your information
• Right to Data Portability: Request transfer of your information to another organisation
• Right to Object: Object to our processing of your personal information
• Right to Withdraw Consent: Withdraw consent at any time where we rely on consent

To exercise any of these rights, please contact us using the details below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

DitWell
8 Castle Street
Canterbury CT1 2QX
United Kingdom
Email: [email protected]
Phone: +44 1227 694 812